PERGOLUX UK Ltd.

When you order a product from us, subject to the product's availability in stock, it takes 3-5 days until you have the product delivered.

The pergola will be delivered with Panther Logistics. You'll be contacted a minimum of 24 hours before your order is scheduled with Panther. Once Panther has your order, you'll be notified. Panther will contact you the night before the scheduled delivery to confirm the time slot.

This ensures that you are well-informed about delivery timeline and can plan accordingly. If you have any specific questions or need further assistance, feel free to ask us!

Bank transfer

One of the easiest ways to pay for your order is bank transfer. Simply use our bank details below:

Pergolux UK Ltd
Sort code: 23-14-70
Account number: 45319665
IBAN: GB81 TRWI 2314 7045 3196 65

PayPal

With PayPal you can pay, quickly and securely at Pergolux.co.uk.

Select "PayPal" as a payment method for your checkout, then log into your personal account. Once that is completed, you may confirm the payment amount, and check-out!

From an order value of £0.99-£5,000, you can pay later through 3, 6, 12, or 24 monthly installments, subject to the obligatory creditworthiness check. Select "PayPal" as your preferred payment method, then use the "pay in installments" option after logging into your PayPal account.

If you choose PayPal Express, you will be forwarded directly to PayPal from our shopping cart page, where you log in with your access data. Check your address data here.

You can check and confirm your order on our order confirmation page. We immediately receive a payment confirmation from PayPal, and can process your order instantly.

Splitit

Splitit offers up to 9 months of interest-free payments through a credit card with no credit checks or applications needed. Note: the full outstanding amount is authorised (held) on your card to guarantee future payments. You may need to increase your credit to make sure you don't exceed your limit, however, you will only be charged your instalment amount each month.

Credit Card

This payment method is convenient, and processed by debiting your credit card (VISA, MasterCard or American Express). You may enter your credit card number, validity, and verification number. This data is not stored by us.

Your credit card must be registered by your card-issuing bank for the authentication process verifies by VISA and MasterCard SecureCode. Authentication with a personal security code will securely take place between you and your bank. Once the order is received, the amount is reserved on your credit card.

This swift form of payment is completely free of charge.

Debit Card/EC Card

It is possible to pay with a debit card - coloquially known as an "EC card". After entering your data, the invoice total will be debited from your account.

Similar to the credit card payment, this form of payment is also free of charge.

Yes! By using PERGOLUX Screens you can close them to mitigate the wind. You can also install PERGOLUX wooden slat wall to reduce wind. Due to spaces between the slats, this is not windproof but will reduce the amount of wind considerably.

The roof is dimensioned for 60kg / sqm and can therefore withstand a lot of snow. If it snows more than this, the slats should be in the open position so that the snow falls through.

The pergola has been tested in strong winds, but we always recommend leaving the slats open when the pergola is not in use so that the pergola does not become a large wind trap and thus damaged by the wind.

The slats on the roof are overlapping and are made so that the water flows down into a rain gutter on the beams of the pergola that leads the columns so that the water runs outside of the pergola.

PERGOLUX pergola comes in standard sizes 3x3m, 3x4m, 3x5m, 3x6m, 4x4m, 4x5m and 4x6m. If you want a different size than this, the pergola can also be easily adapted.

Height adjustment:

Use a suitable saw and cut the columns to the correct height. Then you have to drill 4 new holes for the column foot. When the columns have been cut, we recommend that the end where it has been cut is covered with silicone or varnish.

Adjustment of width:

If you want to adjust the width of the pergola, this can be done in the longitudinal direction. The slats are placed per 12cm and you can therefore easily cut the beams between each of the slats. When the beam is cut, you must also cut a rail at the top and the gutters in the same length.

It is fine to attach extra equipment to the frame of the pergola to give it a more personal touch, but such adjustments are made at your own risk (feel free to ask us for guidance). 

For example, if you need to attach a heat lamp, this can be screwed to the beam at the top. We recommend that self-drilling aluminum screws are used to prevent the screw from corroding.

We normally calculate 3-5 hours for 2 people to mount the pergola, but this of course varies greatly from person to person. We normally calculate 1 hour to mount a screen or a wooden slat wall to the pergola after the pergola has been set up.

There must be a solid surface under the pergola so that the pergola can be screwed to the surface. A solid surface can be a patio made of wood or concrete.

Absolutely not! We have prepared a good installation guide so that you can easily assemble it yourself. We strongly recommend to have 2 people to mount the pergola. If you do not want / are not able to assemble the pergola yourself, we recommend that you contact a craftsman near you.

We are currently in the process of implementation a tailor-made solution for customisable sizing.

The PERGOLUX pergola comes in standard sizes 3x3m, 3x4m, 3x5m, 3x6m, 4x4m, 4x5m and 4x6m. If you want a different size than this, the pergola can also be easily adapted

The Skydance models come in our standard sizes 3x3m, 3x4m, 4x4m and 4x6m.

The Sundream comes in 3x3m, 3x4m, 3x5m, 4x4m, 4x5m and 4x6m. While we do not create a truly customised size, there are a few ways to modify your pergola.

For a Larger Pergola: Many of our customers will combine pergolas to achieve the dimensions they are looking for.

Adjustment of Height: Use a suitable saw and cut the columns to the correct height. Then you have to drill 4 new holes for the column base. When the columns have been cut, we recommend that the end where it has been cut is covered with silicone or varnish.

Adjustment of Width: If you want to adjust the width of the pergola, this can be done lengthwise. The slats are placed every 12 cm and you can therefore easily cut the beams between each of the slats. When the beam has been cut, you must also cut a groove at the top and the rain gutters to the same length.

This does take skilled craftsmanship. As always, call us on +441235 619405 to help answer your questions!

A PERGOLUX pergola is basically a maintenance-free product. We still recommend lubricating all moving parts twice a year in early spring and before the winter.

The pergola's building material is powder-coated aluminum. This means that the product can withstand being outside in the winter. It will not be damaged by normal cold and heat.

Development that is not permitted:
• Development is not permitted in front of the house, or in front of a hypothetical line drawn through the front to the side boundary of land that surrounds the house.

•If the pergola is erected more than 2m within the boundary of the dwelling house. Its height must not exceed 2.5 metres.
Must not exceed 3 metres in height, in any other case.

•It mustn't cover more than 50% of the area of your land.

•It cannot be situated within the curtilage of a listed building

•If your house is in a conservation area and your pergola is more than 20m from the house and greater than 10 square metres, you will need planning permission.


All information on this page has been collected from ‘Permitted Development Rights for Householders’ by the Ministry of Housing, Communities & Local Government (2019, September).