Customer Reviews

Based on 2263 reviews
85%
(1930)
14%
(322)
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(10)
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(1)
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PERGOLUX Pergola S2
Linda Morris
Pergolux 5m x 4m

Really chuffed with our Pergola, the quality is superb and is a great addition to our garden

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PERGOLUX Pergola S2
Stephen Oxenham
2-3 build 🤣

Love it now it’s up, not too difficult to build but took more like 6 hours to put up, lots of parts, all relevant of course. But works and looks as described and is a great addition.

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PERGOLUX Screen S1
Julian Withers
Two side screens and light set.

Received the initial delivery promptly, was informed all the way. Very good service initially.
Only problem was the light set was wrong. I immediately notified Pergolux, via phone (that wasn’t easy) eventually got through. Was asked to forward pictures of the item sent incorrectly. Dually did this, heard nothing. Almost a week elapsed and only after I chased them I got a response. Yes they would send the correct set of lights. It was almost another ten days and a couple more emails before the correct parts arrived.
Yes the product is very good, no issues with them. After sales leaves a little to be desired.

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PERGOLUX Heater
Steve Jump

Fairly good but not as effective as I’d hoped

Pergolux S1

Well packaged and all parts present plus some useful spares. Erected it myself without too many problems, fitted together well. I only had one helper, the instructions says you need three people but we managed it. My only real criticism is the lack of a ground plan; I had to ring several times to get the info I needed. Looks great and operates easily.

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PERGOLUX Screen S1
Jack Snowden
Pergolux S1

Really pleased with the S1, had it installed today and very happy with the build quality and the ease of putting it all together.

Great Pergola - But had a couple of issues

The Pergola is actually fantastic,I love it, it looks great as well. This would have been a 5 star but I experienced a couple of issues with my order. Firstly no LEDs where supplied which meant only 1/3 of construction was able to happen, then wrong LED were sent, so more delays. The other issue I had was some damage (badly bent) to one of the long gutter beams, this must have happened at factory as there was no damage to packaging. I sent photos to Pergolux but did not receive any response.

The construction of the Pergola isn’t quick, 3-5 hrs seems quite unlikely, even for a installation team, we did this over a course of 3/4 days, and probably took around 10 hours in total. The instructions aren’t the best as they are only drawings with no words or descriptions. However we managed to do it and very happy with the end result. Am tempted to purchase one of the blinds soon as think this would really finish off the pergola.

As said above this would have been 5 stars had it not been for the couple of issues I experienced.

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PERGOLUX Sundream S2
Paul Saunders
Frustrated

Having purchased the pergola in November and it arriving in March without the lights, the motor and the heater bracket, I finally received the last piece in June. Hence my frustration.
Having said that, the pergola itself is great. Easy enough to assemble and looks great.
The remote control for the lights is a bit hit and miss, still waiting for an answer to why this is….. I will wait 🤞🏽

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PERGOLUX Pergola S2
Diane Howard
The Pergola is perfect, very good quality and sturdy

We would have given it a 5* review except for the ordering system and delivery company they used. We ordered and paid and then asked for a delivery date and were told it was out of stock and it was our fault for not checking but it definitely didn’t say it was out of stock when we paid !!! Then the delivery company sent us 10 emails and texts confirming the date only to cancel twice on the day. In the end I did contact Pergalux and the customer service assistant Mercie was very helpful and chased it up with the delivery company or we would have been waiting even longer. As I said earlier the product is great but they need to work on some areas but would definitely recommend the product and have done to our daughter and son in law

High Quality Product

Very well made and straight forward to install. My only criticisms are the price, £750 for a screen seems expensive, particularly as I needed two! Also I did not realise it is not possible to fit a screen on the side with the handle and mechanism for opening and closing the roof.

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PERGOLUX Heater
Peter Jeary
Assembly instructions hopeless.

The pagoda itself is excellent but assembling leaves many questions. The instructions were next to useless. Very sparse with the information provided, very unclear, needs written info along with diagrammatic details. The quality is excellent but, oh, those dreadful instructions.

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PERGOLUX Heater
Stuart Swaffer
Beautifully Designed and Manufactured - Recommended

Really great build quality, fits together nicely. Installed by myself with some help from the family over a few spring evenings. Online build manual needs a bit of work however as I needed to guess a couple of steps

Good product. Poor service.

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PERGOLUX Sundream S1
Andrew

Good product. Poor service.

Good product. Poor service.

Good product. Poor service.

Good product. Poor service.

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PERGOLUX Sundream S1
Andrew

Good product. Poor service.

Good product. Poor service.

Good product. Poor service.

Good product, poor service.

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PERGOLUX Screen S1
christopher bennett
Excellent product

The main product is so well made and easy to construct. The blinds too are fantastic but require columns to be very plumb. Just takes a bit of shimming to square up otherwise. One possibility might be they are screwed to outside of columns to give a little more tolerance but to do so they need to be a bit longer. Heater is good but no remote so difficult for shorter people to reach. There are alternatives in the market with remove switching. And no bespoke provision for heater cable management other than in the gutters. Maybe a simple junction box inside and outside one column/beam would be superb addition enabling lights and heaters to be connected inside the beams and built in linkto a power cable junction box at the bottom of one column . Finally lights are excellent with well designed solution. It's a beautiful product but probably best installed by reasonable handy people. I love it and customer service was amazing and always helpful when I had a question during installation.

Excellent product

Received our pergola and we had decided to put it up ourselves . To be honest the product itself is excellent but what really lets Pergolux down is the vagueness of instructions .
Wether you use the web app or instructions that come with the pergola it’s just a series of pictures , that aren’t completely clear . The odd sentence wouldn’t go a miss Pergolux . Good job the staff were very helpful.
Eventually when everything was put together very happy with the pergola .

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PERGOLUX Pergola S1
Angela John
Superb Product

We have only just installed the pergola. Looks great and really happy with it. Only downside is the instructions are extremely vague and lacking detail. The guys who installed it did not rate the instructions. Maybe more detailed printable instructions as well as YouTube videos would have helped.

Fantastic Pergola

Easy to fit and such a fantastic addition to our home and garden